This Privacy Policy outlines how Calico IT (“we,” “our,” or “us”), accessible from calicoit.com, collects, uses, maintains, and discloses information collected from our clients and users (each, a “Client”) of our resold Software as a Service (SaaS) products.
SMS Communications
We may send SMS messages to Clients who have opted in to receive such communications. These messages may include:
- Account notifications
- Service updates
- Marketing messages
- Other relevant information related to our services
SMS Opt-In
Clients can opt in to receive SMS communications from us through one of the following methods:
- Contact our customer support team at 619-981-9090 and request to be added to our SMS communication list.
- Email your request to subscribe@calicoit.com, including your full name and the phone number you wish to register.
By opting in, you agree to receive SMS messages from Calico IT at the phone number you provide. You acknowledge that consent is not a condition of purchase.
SMS Opt-Out
Clients can opt out of receiving SMS communications at any time through one of the following methods:
- Text STOP to our number at 619-981-9090
- Contact our customer support team at 619-981-9090 and request to be removed from our SMS communication list.
- Email your request to unsubscribe@calicoit.com, including your full name and the phone number you wish to unsubscribe.
After opting out, you will receive a final message confirming that you have been unsubscribed from our SMS communications. After this, you will no longer receive SMS messages from us unless you opt in again.
Message and data rates may apply. The frequency of messages varies and depends on your interactions with Calico IT. For help, text HELP to 6199819090 or contact our customer support.
Personal Identification Information
We may collect personal identification information from Clients in various ways, including but not limited to:
- When Clients visit calicoit.com
- During the SaaS product registration process
- When subscribing to our newsletter or SMS notifications
- In response to surveys
- When filling out forms on calicoit.com
- In connection with other activities, services, features, or resources we provide
Clients may be asked for their name, email address, phone number, company name, and job title, as appropriate. We collect personal identification information from Clients only if they voluntarily submit such information to us. Clients can always refuse to supply personal identification information, with the understanding that it may prevent them from engaging in certain activities related to our SaaS offerings.
Non-Personal Identification Information
We may collect non-personal identification information about Clients whenever they interact with calicoit.com or use our resold SaaS products. This information may include:
- Browser name
- Type of computer or device
- Technical information about the Client’s means of connection to calicoit.com or SaaS products
- Operating system
- Internet service provider
- Other similar information
Web Browser Cookies and Similar Technologies
Calicoit.com and some of our resold SaaS products may use “cookies” and similar technologies to enhance Client experience. A Client’s web browser places cookies on their device for record-keeping purposes and sometimes to track information about them. Clients may choose to set their web browser to refuse cookies or to alert them when cookies are being sent. If they do so, some parts of calicoit.com or SaaS products may not function properly.
Analytics and Usage Data
We may use analytics services, such as Google Analytics, to collect and analyze data about the use of calicoit.com and resold SaaS products. These services may use cookies and similar technologies to collect information about how Clients interact with our offerings. This helps us improve our services and Client experience.
How We Use Collected Information
We may collect and use Clients’ personal information for the following purposes:
- To provide and manage access to resold SaaS products
- To respond to inquiries, questions, and support requests
- To improve calicoit.com and our SaaS offerings
- To send periodic emails, SMS messages, newsletters, and product updates
- For billing and account management
If a Client opts in to our mailing list or SMS notifications, they may receive communications that include company news, updates, and information about related products or services. Clients can unsubscribe from these communications at any time using the instructions provided in each email or SMS message.
Protection of Client Information
Calico IT implements appropriate data collection, storage, and processing practices, as well as security measures, to protect against unauthorized access, alteration, disclosure, or destruction of Client personal information, account credentials, transaction information, and data stored on our systems or within the resold SaaS products.
Sharing of Client Information
We do not sell, trade, or rent Clients’ personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners and trusted affiliates for the purposes outlined above.
We may use third-party service providers to help us operate our business, maintain calicoit.com, and deliver the SaaS products we resell. We may share Client information with these third parties for those limited purposes, provided that Clients have given us permission to do so.
Third-Party Websites and Services
Clients may find links on calicoit.com to third-party websites and services, including those of our partners, suppliers, advertisers, sponsors, and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from calicoit.com. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to calicoit.com, is subject to that website’s own terms and policies.
Changes to This Privacy Policy
Calico IT has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Clients to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Your Acceptance of These Terms
By using calicoit.com and our resold SaaS products, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our website or services. Your continued use of calicoit.com and our services following the posting of changes to this policy will be deemed your acceptance of those changes.
[Last updated: 10/08/20]